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Original Art inspired by the vibrant African spirit

FAQs

What form of payment do you accept?

All our card transactions are securely processed by PayPal, therefore we are able to accept VISA, MasterCard, American Express, etc. and PayPal. That is virtually all major cards.

What is PayPal?

PayPal is a secure online payment platform that is safe and easy to use. You do not have to be a member of PayPal to use it, you can pay for your goods the usual way. Those who are members get added security as their financial details are never shared with the retailer, so they are protected against fraud. Visit http://www.paypal.com to find out more about PayPal services.

Where are your products shipped from?

Most of our products are shipped from our premises in London, United Kingdom (UK). However in some cases and for products on consignment, we might ship it from other locations.

Where do you source your products from?

Our products are sourced from a carefully selected group of artists in Africa, mostly in West Africa.

Which items qualify for free delivery?

You can get free delivery on all our paintings and crafts providing they are being delivered to an address in the UK mainland.

Do you deliver internationally?

Yes, we deliver worldwide.

How long will my purchase take to be delivered outside the UK mainland?

We use Parcelforce Worldwide for our international deliveries. A typical delivery time for a product to be delivered outside of the UK mainland is 7 days for Europe and North America and up to 14 days worldwide.

What is the delivery cost to destinations outside mainland UK?

The delivery cost may vary depending in the country and weight of the product. This charge will be specified at the checkout.
Please note that delivery to some countries might incur additional charges due to potential tax and/or import duties levied by customs on the products at the point of entry in the country. Please note that the customer is responsible for these tax/import duty charges in full.

Are your paintings pre-framed or do you offer framing service?

No. All our paintings come unstretched and unframed unless specified otherwise. This helps maintain reduced shipping costs and the fragility of paintings once framed. Another advantage is that shipping our paintings unframed allows our customers to select themselves a frame which will best match their decor. However some paintings, expecially paintings on Jute canvas, may come mounted and framed. Framed paintings are clearly specified in the product description section.

Would I be able to track my purchase once it is shipped?

Yes, all our customers will be sent a unique reference number for their purchase and will be able track their order from dispatch to delivery.

What is your return policy?

We want our customer to be 100% satisfied with their purchase. If you are not satisfied with your purchase, regardless of the reason you may return the product to us within 14 days of receipt. It will then be replaced or refunded according to your preference. If you require a refund, please note that the delivery and handling fees incurred by us will be deducted before the balance is processed once we receive the product(s) back. For items delivered with free delivery, our delivery cost will be deducted from the refund.

How do I return an item?

Contact us using any of the methods on the "Contact Us" page and we will get back to you to arrange the return. You must first notify us that you wish to return a product you have purchased. Any return without prior notification will not be accepted. Delivery costs associated with the return of a product are the sole responsibility of the customer.

What should I do if the item is damaged?

All damaged products must be reported to us within 24 hours of receipt and all original packaging must be kept. We recommend you inspect the product(s) while the delivery person is still at your premises and do not sign for it if already damaged.

Do you have a gallery we can visit to physically see your product?

Not at the moment, but we do several exhibitions a year which we advertise via our website and our newsletter.

What is Jute Canvas?

It is a canvas made from Jute threads. Jute is a long, soft vegetable fibre that can be spun to make a strong, course thread.
Jute is one of the most affordable natural fibres and is second only to cotton in volume produced and variety of uses.
Other names for jute fibre are Hessian, jute sacks are often called gunny bags in some parts of Europe and is popularly known as burlap in North America.
It is thought that artists in Benin and the surrounding regions started using jute as canvas because it was so cost effective.
Learning more about jute fibres at; http://en.wikipedia.org/wiki/Jute and http://www.canby.co.uk/about.php.